GETTING STARTED
My Abby’s Rewards is our free loyalty program that rewards you every time you order directly from Abby’s. Earn points on qualifying purchases and redeem them for free food and discounts—including free pizza!
Joining is easy and free. You can sign up by scanning the QR code on your receipt or by creating an account when ordering online at Abby’s.
New members receive 50 points just for joining.
New members receive a 50-point sign-up bonus the moment they join! That gets you well on your way to your first reward.
No. My Abby’s Rewards is completely free to join.
Points appear in your account approximately 24 hours after your purchase.
EARNING POINTS
You earn 1 point for every $1 spent on qualifying purchases made in-store or through Abby’s direct ordering system.
Points are automatically added to your My Abby’s Rewards account.
The more points you earn, the more you can enjoy:
- 75 points = Free Garlic Parmesan Bread Sticks
- 100 points = Free dessert
- 150 points = $10 off your order
- 250 points = Free Large Pizza
- 350 points = Free Giant Pizza
Yes. Unused points expire after 9 months.
Be sure to keep an eye on your balance and use your points before they expire.
You earn points on orders placed in-store or through Abby’s direct ordering system (our website or app).
Just make sure to provide your loyalty account information (phone number, email, or account details) when you order or check out. If you’re ordering in-store, you can scan the QR code on your receipt or let the team know you’re a member.
Yes. Points are earned on qualifying purchases made in-store or through Abby’s direct ordering system.
Points are not earned on:
- Orders placed through third-party marketplaces such as DoorDash or Uber Eats
- Gift card purchases
- Catering orders with special discounts
No. Orders placed through third-party marketplaces do not earn My Abby’s Rewards points.
To earn points, order directly from Abby’s online or place your order directly with one of our parlors.
No. My Abby’s Rewards can only be redeemed in-store or through Abby’s direct ordering system. Rewards cannot be redeemed through third-party marketplaces.
REWARDS & REDEMPTION
You have several delicious options:
- 75 points = Free Garlic Parmesan Bread Sticks
- 100 points = Free dessert
- 150 points = $10 off your order
- 250 points = Free Large Pizza
- 350 points = Free Giant Pizza
Redeeming is simple! You can redeem your rewards in-store at the register or through our direct ordering system when placing an order online. Just let us know which reward you’d like to use, and we’ll apply it to your order.
Your rewards expire 9 months after they’re issued.
We’ll send you reminders as your reward expiration date approaches, so make sure to use them within that timeframe or they’ll expire.
That’s a great question! When you redeem a reward, you’re using your earned points for that specific item or discount. You don’t earn additional points on top of a redeemed reward, but any remaining purchase on your order will earn points as usual.
SPECIAL PERKS
On your birthday, you’ll receive your choice of a free cinnamon knots or breadsticks, valid for one month.
Simply provide your birthdate when you sign up for the loyalty program. We’ll automatically send you your birthday perk during your birthday month, and you can redeem it in-store. How easy is that?
ACCOUNT & COMMUNICATION
You can check your My Abby’s Rewards points at the register, through our online ordering system or by scanning the QR code on your receipt.
You’ll get helpful automated messages including a welcome message when you join, notifications when you earn new rewards, confirmations when you redeem rewards, and reminders when rewards are about to expire. These keep you informed and help you get the most out of the program.
Yes! You can update your email, phone number, and other account details through our direct ordering system. Just log in and manage your preferences.
TROUBLESHOOTING
There could be a few reasons: (1) You may have ordered through a third-party app like DoorDash or UberEats (points aren’t earned on those), (2) You might not have provided your loyalty account information at checkout, or (3) The order may have been a gift card purchase or catering order. Points are earned on in-store and direct online orders. If you think there’s an error, please ask a team member and we’ll help!
First, make sure you were logged into your loyalty account when you placed the order. If you were and your points didn’t post, please reach out to us with your order details and we’ll look into it. Our team is happy to help!
Rewards expire 9 months after they’re issued to give you plenty of time to use them. Unfortunately, we can’t restore expired rewards, but we encourage you to keep an eye on the expiration dates we communicate to you.
No. My Abby’s Rewards is exclusively for our customers. Abby’s employees are not eligible to participate.
E-CLUB MEMBER QUESTIONS
We’re transitioning from our current e-club to our new My Abby’s Rewards program. Over the coming months, the e-club will be retired as My Abby’s Rewards becomes our new customer rewards program. We encourage all current e-club members to join My Abby’s Rewards so they can continue receiving exclusive offers and rewards.
Birthday rewards are now part of My Abby’s Rewards. To continue receiving birthday perks—and enjoy rewards all year long—you’ll need to join My Abby’s Rewards. In addition to birthday offers, you’ll earn points on every qualifying purchase that can be redeemed for free food and other exclusive offers.
Once the transition is complete, customers who don’t join My Abby’s Rewards will no longer receive Abby’s exclusive promotional offers, birthday rewards or loyalty benefits. Joining is free, takes just a minute, and ensures you’ll continue enjoying all the perks available to our loyal customers.
No. Abby’s has never sold or shared our customers’ personal information, and we never will. Your information is used only to administer your rewards account, communicate with you about your rewards and offers, and improve your Abby’s experience.
No. Current e-club members will need to create a new My Abby’s Rewards account. Signing up is quick, free and only takes a minute.
During the transition period, some customers may continue receiving e-club communications while My Abby’s Rewards is being introduced. Once the transition is complete, My Abby’s Rewards will become our official customer rewards program.
No. My Abby’s Rewards is a brand-new program, so you’ll need to create a new account. This helps ensure your information is accurate and allows you to take advantage of all the new features.
My Abby’s Rewards gives our customers many more ways to earn free food and exclusive offers. Instead of receiving only occasional promotions, members earn points on qualifying purchases, receive birthday perks, and unlock rewards throughout the year.
Yes. We recommend signing up for My Abby’s Rewards as soon as possible so you can start earning points immediately and continue receiving Abby’s exclusive offers and birthday perks.
MORE QUESTIONS?
We hope this FAQ answers your questions about our loyalty program!
If you have additional questions or need assistance, please ask a team member at
Abby’s Legendary Pizza, or visit us during business hours. We’re here to help!